Refund policy

VESPER Return & Refund Policy

Oct 25, 2026

We hope you are delighted with your purchase. If you are not completely satisfied, you can cancel your order or return it within 14 days of delivery, and customers in the EU and EEA have a further 14 days to send the item back after notifying us. Nothing in this policy limits your mandatory statutory consumer rights.

1. Order Cancellations

To cancel an order, contact us as soon as possible at info@vespergeneva.com with your order number.

  • Not yet dispatched: If your order has not yet been processed, packaged or dispatched from our studio, we will cancel it and refund the full amount, including shipping, to your original payment method.
  • Already dispatched: Once an order has left our studio or a carrier tracking label has been generated, it can no longer be cancelled. You may instead return it under Section 2 or Section 3 after delivery.

2. Right of Withdrawal for Customers in the EU and EEA

If your delivery address is in the European Union or the European Economic Area, you may withdraw from your purchase within 14 days of receiving your order, without giving any reason.

  1. Notify us: Within 14 days of the day you (or a person you name, other than the carrier) receive the goods, tell us clearly that you wish to withdraw. Use the withdrawal function on our website ([link to withdrawal page]) and confirm your request in a second step, or email info@vespergeneva.com with your order number, or use the model withdrawal form at the end of this policy. Using the form is optional. We will send you an acknowledgement of receipt by email without delay, stating the content of your withdrawal and the date and time we received it.
  2. Send the goods back: Return the items without undue delay and no later than 14 days after you notify us. You do not need to wait for authorization to meet this deadline, but we will reply within 2 business days with the return address and instructions.
  3. Refund: We will refund all payments received from you, including the standard delivery cost, no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we have received the goods or you have provided proof that you have sent them back, whichever comes first. If you chose a more expensive delivery method than our standard option, the extra cost is not refunded.

You bear the direct cost of returning the goods (see Section 5). Items must be returned in the condition described in Section 4.

3. Returns for Customers Outside the EU and EEA

Customers in Switzerland and the rest of the world are not covered by the statutory withdrawal right above, but we offer the same voluntary return window.

  • Request: Email info@vespergeneva.com within 14 days of delivery with your order number and reason for return.
  • Authorization: We will reply within 2 business days with a Return Authorization and the correct studio return address. Returns sent without authorization may be refused.
  • Ship back: Send the items within 14 days of receiving the authorization.
  • Refund: Approved refunds follow Section 5. Original shipping fees are non-refundable for voluntary returns.

4. Condition of Returned Items

Please return items unworn, unwashed and unaltered, with all original tags attached and in the complete original packaging. Items must be free from perfume, cosmetics, water spots and snags.

You may handle and try on the item as you would in a boutique, to establish its nature and fit. Because our pieces are 100% silk twill with hand-rolled hems, wear, makeup contact or improper care can cause damage that cannot be reversed.

  • EU and EEA withdrawals: If an item has lost value because it was handled beyond what was necessary to establish its nature and characteristics, we may deduct that loss in value from your refund. We will explain any deduction in writing, with photos.
  • Other returns: Items showing signs of wear, makeup contact or improper care may be refused and sent back to you at your expense.

5. Return Shipping, Risk and Refunds

  • Return shipping: For withdrawals and change-of-mind returns, you bear the cost of return shipping, tracking and any customs fees. For verified defects or dispatch errors, VESPER covers return shipping.
  • Risk in transit: You remain responsible for the goods until they reach our studio. We recommend a tracked and insured service and keeping your proof of postage.
  • Inspection: Returned items are inspected on arrival. We confirm the result by email within 3 business days.
  • Refund timing: Approved refunds go to your original payment method within 3–5 business days of inspection, and in any case within the legal deadline in Section 2. Your bank or payment provider may need a further 5–10 business days to show the funds.
  • Partial returns and gifts: For orders with several items, we refund only the returned items. Discount codes are apportioned across the items in the order. Gift recipients can return items through the purchaser or by contacting us with the order number.

6. Exchanges

We do not offer direct exchanges. If you prefer a different design or colorway, return your original item under this policy and place a new order online.

7. Damaged, Defective or Incorrect Items

Every piece undergoes quality control before dispatch. If you receive an incorrect item or find a defect, please contact info@vespergeneva.com with clear photos and a description as soon as you notice it. We recommend doing so within 48 hours of delivery to speed up the process, but this is not a deadline and does not affect your legal rights.

  • Verified defect or dispatch error: We cover return shipping and, at your choice where possible, repair, replace or fully refund the item, including original shipping.
  • Legal guarantee: Customers in the EU and EEA keep the statutory guarantee for goods that do not conform to the contract, which lasts at least 2 years from delivery. Swiss customers keep their rights under Swiss law.
  • Exclusions: Damage caused by normal wear and tear, failure to follow care instructions, snagging, contact with cosmetics or perfume, or improper ironing or washing is not a defect. In these cases, the item is returned to you at your expense.

8. Customs, Duties and Contact

VESPER ships from Geneva, Switzerland, which is outside the EU customs area. Import duties and taxes on deliveries to the EU and other countries are set by the destination country. Returns to Switzerland may require a customs declaration of returned goods; we will give you the details with your return instructions and, where applicable, refund import charges that you can document as recoverable.

Contact: info@vespergeneva.com. We reply within 2 business days.